Periakten support
Do you have questions or problems? Our support team is happy to help. We will assist you quickly and competently! To offer you the fastest possible help with your streaming problem, we have listed the most common solutions here.
Streaming help
Stream not starting?
The most common causes and solutions when the stream does not start or is not displayed.
Are you logged in to your account? Did you purchase a ticket for this event under the account you are logged in with? The stream is only visible to users who have purchased a ticket.
Reload the event page after a few minutes. (Usually Ctrl + R on Windows or Command + R on Mac.) The player only appears once the page is opened shortly before the start of the event (usually 10 minutes) or later. Before that, the player is not shown.
Avoid reloading the page several times within a short period. To prevent DDoS attacks, our servers block unusual access patterns.
Open the page on another device.
Press the “Play” button (triangle) at the bottom left of the player. Most browsers block the video player’s “autoplay” function.
If your video still does not start, check whether overly strict anti-virus software or an ad blocker is blocking the stream.
Open the page in another browser.
If you have no other browser or device available, it may be necessary to clear your browser cache on that particular device. Instructions can be found from the developer of your browser.
Picture quality
Picture problems or stuttering
Solutions for problems with playback quality.
Reload the page.
If the error occurs again, you can change the quality of the stream. There is a gear icon at the bottom right of the player. In this menu you can set the quality of the stream. If the picture stutters or stops, lower the quality (e.g. to 720p or 480p). If the video plays smoothly but the quality is too poor, you can also switch manually to a higher quality (e.g. 1080p).
If this has not solved the problem, open the page in another browser or on another device.
Access
Access activation
Information on the activation of your streaming access.
Your access is activated automatically as soon as your order has been created with a valid billing address.
In rare cases our system blocks access for improbable payments. A risk score is calculated from several indicators. A payment made on time and in full, however, greatly reduces the risk of your access being blocked.
Contact
Need further help?
If the steps above have not helped, contact our support.
Please send a short e-mail to our support at support@buehnenproduktionsgesellschaft.de or use our support portal (see button below)
Our support is also available electronically during the event!
We will try to solve the problem as quickly as possible.
If possible, please attach a screen capture (photo / screenshot) to your e-mail so that we can identify the problem more precisely.
We are very sorry that something went wrong! Please contact support with a precise description of the problem.
Problem not solved?
Contact our support.